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Product Support

ZSeller Support

Find help for account access, catalogue data, order entry, and synchronisation on iPhone, iPad, and Android devices.

Common support topics

Sign-in and account access

ZSeller requires an account supplied by your organisation. Confirm the username, password, and selected company with your administrator.

Data synchronisation

Open Data Sync while connected to the internet to refresh customers, products, pricing, and order status. Keep the app open until the current operation completes.

Products and pricing

Catalogue availability and customer-specific prices come from your organisation's business system. Report missing or unexpected records to your administrator.

Orders and baskets

Review the selected customer, quantities, pack sizes, and basket total before submitting. Unsynchronised orders remain available until they can be sent.

Before contacting support

Include your organisation name, device model, operating system, ZSeller version, and a description of what happened. Do not send passwords, authentication codes, or full customer records.

Submit a support request